Shipping

Free Worldwide Shipping — Spend Over €200 EUR


• All prices listed below are in Euro (EUR).
• All orders are shipped on DDP (Delivery Duty Paid) basis, meaning all taxes and import duties are included in the final price and orders will not be subject to any additional charges upon delivery.
• All orders are shipped from New Zealand with DHL Express and require a signature upon delivery.
• At this time we are unable to ship to PO Boxes. Please ensure you provide a secure, daytime delivery address for your order.
• Delivery timeframes are estimates and do not take into account processing times, transit delays or customs hold ups.


Courier Delivery Estimate Cost
UK DHL 3 - 5 Working Days Free for orders over €200
€30 for orders under €200
Europe DHL 2 - 5 Working Days Free for orders over €200
€30 for orders under €200


All orders are shipped with DHL and are fully traceable on their website. You can contact your local DHL branch if you have any questions regarding your shipment.


Processing and Delivery Timeframes

We aim to process your order as soon as possible within standard working hours, Monday to Friday. Once your order has been dispatched you will receive email confirmation which will include tracking details. During sale and holiday periods, processing of orders may be subject to delay and we ask you to allow a minimum of 2 working days for your order to be dispatched. Delivery timeframes are estimates and do not take into account processing times, transit delays or customs hold ups. Please note that delivery to rural addresses can result in longer delivery times.

Missing Parcels

It is important you fill in your shipping address correctly when ordering. Kowtow cannot accept responsibility for missing parcels due to an address being entered incorrectly. We recommend that you provide a secure daytime delivery address, such as a workplace, for your order as a signature is required upon delivery. Please let us know if your order does not arrive within the expected delivery time frame so that we can lodge a query with the relevant shipping provider.

Questions

If you have any questions regarding shipping rates, delivery timeframes, or if you need help tracking your order, please email us at customercare@kowtowclothing.com or call us on +64 4 916 5325. We are open Mon - Fri 8:00am-4:30pm (NZDT – New Zealand Daylight Saving Time).

 

END OF SEASON SALE — Up To 50% Off